Shipping Policy
SHIPPING POLICY
Last updated: 18 October 2026
Thank you for shopping at Norveliana. We want your home decor and gifts to reach you safely and on time. This Shipping Policy explains where we deliver, how long it takes and what to do if something goes wrong with your delivery.
1. WHERE WE SHIP
We currently ship within Belgium only. We are unable to accept orders with a delivery address outside Belgium. If you live outside Belgium and would like to order, please contact us at info@norveliana.com and we will let you know if this becomes possible in the future.
2. ORDER PROCESSING
All orders are processed within 1 to 3 business days after your payment has been confirmed. Business days are Monday to Friday, excluding Belgian public holidays.
Orders placed on weekends or public holidays are processed on the next business day. During busy periods, such as sales or the holiday season, processing may take a little longer. If there is a delay with your order, we will let you know by email.
3. DELIVERY TIMES
Once your order has been shipped, delivery within Belgium usually takes 2 to 5 business days.
The total time until you receive your order is therefore usually 3 to 8 business days from the date of your order.
Please note that delivery times are estimates and not guaranteed. Delays can sometimes happen due to the carrier, weather conditions, high order volumes or other circumstances outside our control. We will always do our best to make sure your order arrives as quickly as possible.
4. SHIPPING COSTS
Shipping costs are calculated and shown at checkout before you complete your order. Any current free shipping offers will also be shown on our website and at checkout. All prices on our website include Belgian VAT.
5. ORDER CONFIRMATION AND TRACKING
After you place your order, you will receive an order confirmation by email. As soon as your order has been shipped, we will send you a shipping confirmation email with a tracking number, where available, so you can follow your parcel.
If you have not received a confirmation email, please check your spam or junk folder, or contact us at info@norveliana.com.
6. DELIVERY ADDRESS
Please make sure your delivery address is complete and correct when placing your order, including your house number, box number (if any) and postal code. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.
If you notice a mistake in your address, contact us as soon as possible at info@norveliana.com. We will try to update it, but once your order has been shipped we may not be able to make changes.
7. FAILED OR MISSED DELIVERIES
If you are not at home when the carrier tries to deliver your parcel, the carrier will usually leave a notice, try again or leave the parcel at a nearby pick-up point or parcel locker. Please follow the instructions from the carrier.
If a parcel is returned to us because it could not be delivered or was not collected, we will contact you to arrange a new delivery. Additional shipping costs may apply in this case.
8. DAMAGED OR MISSING ITEMS
We pack every order with care, especially fragile decor items. If your parcel arrives damaged, or if an item is missing or broken, please contact us within 14 days of delivery at info@norveliana.com. Please include your order number and photos of the damaged item and packaging.
We will arrange a replacement or refund as quickly as possible. Your statutory rights as a consumer remain unaffected.
9. LOST PARCELS
If your tracking information shows no progress for a long time, or your parcel has not arrived within the expected delivery time, please contact us. We will look into it with the carrier and, if the parcel is confirmed lost, we will send you a replacement or give you a full refund.
10. RISK OF LOSS
The risk of loss or damage to your order passes to you only once you, or a person you have named, have received the parcel. Until then, we are responsible for your order.
11. CONTACT US
If you have any questions about shipping or your order, we are happy to help:
Norveliana
Museaura B.V.
Rue des Mauvaises-Vignes 215 Bus 1
4020 Liège
Belgium
Company number (KBO): 1019.369.535
VAT number: BE1019369535
Email: info@norveliana.com
Phone: +32 480 82 22 57