ACCESSIBILITY STATEMENT

Last updated: 18 October 2026

At Norveliana, we believe everyone should be able to browse and shop for home decor and gifts with ease. We want norveliana.com to be accessible to all visitors, including people with disabilities, older users and anyone using assistive technologies. This statement explains what we do to make our website accessible and how you can contact us if something does not work for you.

1. OUR COMMITMENT

Norveliana is operated by Museaura B.V., based in Liège, Belgium. We are committed to making our online store usable for as many people as possible, regardless of ability, device or technology. We see accessibility as an ongoing effort, and we keep improving our website over time.

2. STANDARDS WE AIM TO MEET

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, motor and cognitive impairments.

We also take into account the requirements of the European Accessibility Act and the European standard EN 301 549 where they apply to our store.

3. WHAT WE DO TO SUPPORT ACCESSIBILITY

To make shopping at Norveliana easier for everyone, we work on the following:

Clear structure: We use headings, menus and page layouts that are consistent and easy to follow.

Text alternatives: We add descriptive alternative text to product images and important graphics, so screen reader users know what is shown.

Readable text: We use clear fonts, sufficient colour contrast and text that can be enlarged with your browser zoom without breaking the page.

Keyboard navigation: We aim to make menus, product pages, the shopping cart and checkout usable with a keyboard alone.

Clear forms: We label form fields, such as checkout and contact forms, and show helpful error messages.

Responsive design: Our store is designed to work on desktop computers, tablets and mobile phones.

Simple language: We write product descriptions and store information in plain, easy-to-understand language.

4. COMPATIBILITY

Our website is designed to work with current versions of common web browsers, such as Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge, and with common assistive technologies, such as screen readers and screen magnifiers.

5. KNOWN LIMITATIONS

Although we do our best, some parts of our website may not yet be fully accessible. For example:

Some older product images may not yet have detailed alternative text.

Some content and features are provided by third parties, such as our website platform, payment providers, embedded videos or social media content. We do not have full control over the accessibility of these, but we choose partners who take accessibility seriously and report issues to them when we find them.

We are actively working to fix these points. If you come across any part of our store that is difficult to use, please let us know.

6. FEEDBACK AND HELP

We welcome your feedback on the accessibility of norveliana.com. If you have difficulty using any part of our website, need product information in a different format, or would like help placing an order, please contact us:

Email: info@norveliana.com
Phone: +32 480 82 22 57

Please tell us the page or product concerned and the problem you experienced. We aim to reply within 5 business days and will do our best to find a solution, such as helping you complete your order by email or phone.

7. ENFORCEMENT

If you are not satisfied with our response, you may contact the competent Belgian authority responsible for monitoring the accessibility of products and services, the Federal Public Service Economy (FPS Economy).

8. ONGOING IMPROVEMENT

We regularly review our website and make improvements as we add new products, pages and features. This statement will be updated when changes are made.

9. CONTACT DETAILS

Norveliana
Museaura B.V.
Rue des Mauvaises-Vignes 215 Bus 1
4020 Liège
Belgium

Company number (KBO): 1019.369.535
VAT number: BE1019369535
Email: info@norveliana.com
Phone: +32 480 82 22 57